Consulting
Financial Improvement – identify business practices that will improve financial performance
Strategic Planning – lead planning retreats that will identify strategic positions and methods to improve operational effectiveness competitors resulting in a sustainable competitive advantage
Organizational Alignment – in conjunction with management structure the organization and workflow to optimize core strengths and create a desirable customer experience
Change Management – guide organizations through change initiatives that will inspire employees and customers to a vision of the future
Innovation and Creativity - develop innovative organizational thinking that utilizes a businesses core strength to pursue new niche opportunities
Incentive Compensation Programs – development of incentive and bonus plans that link organizational and individual performance
Customer Service Programs – develop and implement a sustainable customer service program that builds on organizational strengths and creates a WOW customer experience
Development and Training
Development programs are customized to individual goals and needs. The content is developed specifically for each client and based on extensive client interviews. Past programs include:
- The Essence of Communication
- Effective Team Performance
- Recognizing and Rewarding Employees
- Conflict Resolution
- Managing People not Tasks
- Finance for Non-Financial Managers
- Coaching for Performance
- Customer Loyalty
- Customer Service that Delivers
- Sales for Results
- Strategic Financial Management
Sales Outsourcing
Sales Manager – Performance Management becomes your Sales Partner by taking on the role and responsibility of your organization’s Sales Manager
Sales Coach – Performance Management will provide sales coaching to your sales staff on an individual and team basis in the field and in sales meetings
Sales Leader – Performance Management becomes your Sales Team generating leads and sales based on your businesses parameters
Facilitation
Performance Management will guide your workshop or meeting toward stated objectives with maximum participation and desired timeframes
